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Frequently Asked Questions
 
What is a default shipping address?
What is a default credit card?
Can I have more than one Billing address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?
I already have an account with you. Do I need to register myself
again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
What should I do if I forget my password?
  Payment Options
  Tracking Your Order

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

 
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service department either by mail at orders@calypsocards.com or by calling 888 203 7327 and they will give you further information.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service at 888 203 7327; they will give you your login name and set up a password for you. You can login and then change your password if you would like.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
Only our Wholesale Customers are eligible to place an order without using a credit card. If you are a wholesale customer who has terms with Calypso Cards, when you get to the payment method page, there will be a drop down menu from which you can choose terms instead of credit card.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, click here and simply type in your account number or your default E-mail address and click on submit. You will be prompted to answer your secret question, and then we will send your password to your default E-mail address. If you have not set up a secret question, call 888 203 7327 and our customer service department can reset your password for you.

 
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Payment Options
Only our Wholesale Customers are eligible to place an order without using a credit card. If you are a wholesale customer who has terms with Calypso Cards, when you get to the payment method page, there will be a drop down menu from which you can choose terms instead of credit card. If you need any further assistance, please contact our Customer Service Department at 888 203 7327.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

 
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